Commitment, Vision, and Values
Quinta do Abacate is committed to showing its residents and surrounding community that it is possible to live sustainably, using natural resources and phenomena accessible to all, contributing to the well-being of the planet, and promoting the image of a self-sufficient Azores.
At Quinta do Abacate, we work with nature and instill principles of ecological responsibility and environmental awareness, aiming to be an international reference and the best self-sustainable rural space in the Azores (Vision).
Our values are:
– Sustainability
– Responsibility
– Authenticity
In this way, we maintain a constant commitment to the three main pillars of sustainability: economic, sociocultural, and environmental, setting our standards and developing our activities and objectives accordingly.
Quinta do Abacate Rules
Reception Hours: 7:00 AM – 10:00 PM
Check-in: From 2:00 PM
Check-out: Between 11:00 AM – 12:00 PM. Exceeding this time will be considered as an additional day’s stay, and room keys must be returned.
Our staff is not authorized to check in guests without prior payment or without a voucher from a travel agency with which we have an established contract.
We do not accept checks as a form of payment.
For changes or cancellations of reservations, please refer to the “Reservation Policy” available on quintadoabacate.com.
Upon check-in, a key will be provided for the duration of the stay. Lost keys must be replaced at the guest’s expense.
Our website provides our internal ethical policies for product sourcing, partner agents, and the COVID-19 contingency plan.
Breakfast
Breakfast is served from 7:30 AM to 10:30 AM and is exclusively for consumption on-site.
At check-in, guests can choose breakfast in one of the following options: in-room (delivered as a basket) or in the dining area of the Eco House.
Accommodation and Damages
For the comfort of all guests, please maintain silence in social and outdoor areas after 10:00 PM.
Any damage, not due to normal use, caused by the guest or their pets to property or facilities will incur compensation to cover the damages.
Pets are allowed as long as they do not cause damage.
Cleaning and Housekeeping
Rooms are cleaned daily from 10:00 AM to 2:00 PM.
Bedding and towels are changed every two days, with exceptions considered in special cases.
Parking and Vehicles
Parking is available on-site.
Quinta do Abacate is not responsible for belongings left in vehicles.
Guests are responsible for any damage caused to other vehicles while maneuvering their own.
Security and Valuables
Staff is not authorized to hold money or documents for guests.
Valuable items such as cameras, jewelry, credit cards, money, passports, etc., are the responsibility of the guest.
Quinta do Abacate has internal security cameras and night surveillance, but guests are advised to keep room doors locked, especially at night or when away.
Do not open room doors to anyone claiming to be staff without prior request.
Children
Children’s fees:
– 0–6 years: Free
– 6+ years: Extra bed (€35)
Guests are responsible for supervising children over 14. Lack of supervision may result in warnings or removal from the property, without refund.
Guests and Parties
Friends or acquaintances of guests are strictly prohibited from entering rooms.
Guests may receive visitors in external areas or the reception during reception hours.
Private parties are not allowed.
Events (weddings, baptisms, etc.) may have music until 12:00 AM if no other guests are present.
Complaints and Cancellation Policy
A complaint book is available. Please note the staff member, time, and contact management for resolution.
Cancellation policy:
– Over 1 month: Full refund
– Over 15 days: 50% refund
– Less than 15 days: No refund
Environmental Responsibility
Respect our values and adopt sustainability policies.
Follow the 3 R’s: Reduce, Reuse, Recycle.
Use eco-friendly products provided by the quinta or those safe for the environment.
Use electricity and water responsibly.
Pool and Jacuzzi Use
The pool and jacuzzi are for exclusive guest use and follow these rules:
– No access for non-guests or unregistered participants
– Prohibited for those with contagious skin, eye, ear, or respiratory conditions
– Shower before use and wear appropriate swimwear
– No oils or products that may damage pumps or filters
– Individual use of sound devices only
– No sports games or unsafe equipment
– Children under 14 must be accompanied by a parent or guardian
– The quinta is not responsible for lost valuables
– Furniture must not be moved or misused
– No smoking in or around the pool
– Use hand sanitizer and goggles as recommended
– Jacuzzi use only, no swimming
Common Area Use
The common area is for guests only:
– Use sound devices individually
– Open until 10:00 PM to respect other guests
– Handle fire and barbecue equipment responsibly; damages are the user’s responsibility
